Shipping policy

Here's a professional Shipping Policy for Growth Genius:

GROWTH GENIUS SHIPPING POLICY

Last Updated: [Today's Date]

1. OVERVIEW

Growth Genius is committed to delivering your products quickly and safely. This policy outlines our shipping practices, timelines, and terms.

2. PROCESSING TIME

Order Processing:

  • All orders are processed within 2-3 business days
  • Processing excludes weekends and holidays
  • You will receive a confirmation email with tracking information once your order ships

Expedited Processing:

  • Orders placed before 12:00 PM EST may ship the same business day
  • Orders placed after 12:00 PM EST will ship the next business day

3. SHIPPING TIMEFRAMES

DOMESTIC SHIPPING (Canada & USA)

Shipping Method Delivery Time Cost
Standard Shipping 3-7 business days $4.99
Express Shipping 1-3 business days $12.99
Overnight Shipping 1 business day $24.99

Processing + Shipping Total:

  • Standard: 5-10 business days total
  • Express: 3-5 business days total
  • Overnight: 3-4 business days total

INTERNATIONAL SHIPPING

Region Delivery Time Cost
Europe 10-21 business days $24.99
Australia/NZ 15-25 business days $29.99
Asia 12-21 business days $24.99
Rest of World 14-28 business days $29.99

International Processing + Shipping:

  • 2-3 business days processing
  • 10-28 business days delivery (depending on region)
  • Total: 12-31 business days

4. FREE SHIPPING PROMOTION

Qualified Orders:

  • Free standard shipping on orders over $75 CAD / $60 USD
  • Applies to domestic (Canada & USA) orders only
  • Cannot be combined with other promotions

5. SHIPPING CARRIERS

We ship through:

  • Canada: Canada Post, Purolator, DHL
  • USA: UPS, FedEx, USPS
  • International: DHL Express, FedEx International, Canada Post International

Carrier assignment is automatic based on destination and order size.

6. TRACKING YOUR ORDER

How to Track:

  1. Check your confirmation email for tracking number
  2. Click the tracking link or go to carrier website
  3. Enter tracking number to monitor delivery progress

Tracking Updates:

  • You'll receive tracking updates via email
  • Check carrier website for real-time updates
  • Contact us if tracking isn't available within 24 hours

7. DELIVERY ADDRESSES

Acceptable Addresses:

  • Residential addresses
  • Commercial addresses
  • PO Boxes (selected carriers only)
  • Military addresses (APO/FPO)

Address Requirements:

  • Complete and accurate street address
  • City, state/province, postal code
  • Phone number for carrier contact

Undeliverable Addresses:
Growth Genius is not responsible for:

  • Incorrect addresses provided by customer
  • Packages returned to us due to invalid address
  • Customer must pay for reshipping

8. SIGNATURE REQUIRED

Standard Orders:

  • No signature required
  • Left at front door or safe location per carrier

Signature Required Orders:

  • Orders over $150 require adult signature
  • Customer must be home or arrange signature
  • Package will not be left unattended

9. PACKAGE LOSS & DAMAGE

What We Cover:
✅ Lost packages (within 30 days of shipment)
✅ Severely damaged packages upon arrival
✅ Packages containing wrong items

What We Don't Cover:
❌ Packages damaged due to customer mishandling
❌ Packages not claimed by recipient
❌ Packages lost after delivery confirmation
❌ Weather damage during shipping

How to Claim:

  1. Contact us within 14 days of receiving damaged package
  2. Provide photos of damage
  3. Provide tracking number and order number
  4. We'll investigate with carrier
  5. Replacement or refund issued if claim approved

10. DELIVERY CONFIRMATION

What We Consider "Delivered":

  • Package marked as delivered by carrier
  • Package left at delivery address
  • Package signed for by recipient
  • Package left in safe location per carrier policy

Carrier Liability:
Growth Genius is not responsible for packages that show "delivered" but customer did not receive. This is between customer and carrier.

11. INTERNATIONAL SHIPPING

Customs & Import Duties

Important Notice:

  • International customers are responsible for customs duties and import taxes
  • These fees are NOT included in shipping cost
  • Fees vary by country and determined by customs authority
  • Customer will pay duties upon delivery

Restricted Countries:
Growth Genius does NOT ship to:

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Other countries under international sanctions

Prohibited Items:
Some countries restrict dietary supplements. Growth Genius is not responsible for packages seized by customs.

12. DELAYED SHIPMENTS

Weather & Natural Disasters:
We are not responsible for delays caused by:

  • Severe weather
  • Natural disasters
  • Carrier strikes
  • National emergencies

Holiday Delays:

  • Reduced shipping during major holidays
  • Extended delivery times expected around Christmas, New Year
  • We will notify customers of anticipated delays

Carrier Delays:

  • Carriers may experience unexpected delays
  • Growth Genius will monitor and notify customers of significant delays
  • Delays beyond 7 days may be investigated

13. LOST PACKAGES (REFUND PROCESS)

If Package is Lost:

  1. Wait 30 days from ship date
  2. Contact us with order number and tracking number
  3. Provide proof that package shows no delivery confirmation
  4. We will:
    • Investigate with carrier (3-5 business days)
    • File claim if carrier confirms loss
    • Issue refund or replacement once claim resolved

Timeline:

  • Claim investigation: 5-10 business days
  • Carrier response: 10-30 business days
  • Refund/replacement: 5-7 business days after approval

Total: 3-8 weeks

14. RETURN SHIPMENTS

For Returns:

  • RMA (Return Merchandise Authorization) required
  • Email support@growthgenius.com for RMA number
  • Return shipping cost paid by customer (except for defective items)
  • Ship to address provided with RMA
  • Allow 10-15 business days for return processing

Return Address:
Contact

15. SHIPMENT INSURANCE

Optional Shipping Insurance:

  • Available for orders over $150
  • Costs 2-3% of order value
  • Covers loss, damage, theft
  • Must be selected at checkout

Without Insurance:
Growth Genius provides standard carrier coverage only. Additional insurance recommended for high-value orders.

16. CHANGE OF ADDRESS

Before Shipment:

  • Contact us within 24 hours of ordering
  • We may be able to redirect package
  • Subject to carrier availability

After Shipment:

  • Cannot change address once shipped
  • Contact carrier directly with new address
  • Carrier will attempt redelivery if possible

17. HOLD FOR PICKUP

Available Options:

  • Some carriers offer "Hold for Pickup" at local facilities
  • Must be requested before shipment
  • Contact us to arrange before order ships

18. SEASONAL NOTICES

Holiday Shipping Deadlines:

Holiday Order Deadline Approx. Delivery
Christmas Dec 10 Dec 20-24
New Year Dec 20 Jan 2-5
Easter Mar 20 Apr 1-5

Deadlines for standard shipping to arrive by holiday. Express/overnight available for later orders.

19. INTERNATIONAL CUSTOMS INFORMATION

What Happens at Customs:

  1. Package arrives at destination country's customs
  2. Customs inspects and assesses duties
  3. Package either clears or is held for inspection
  4. Duties/taxes assessed by customs authority (not Growth Genius)
  5. Recipient pays duties before receiving package

Duties & Taxes Are NOT Included in Shipping Cost.

Restricted Items by Country:

  • Some countries restrict dietary supplements
  • Growth Genius recommends checking local regulations before ordering
  • We're not responsible for packages seized by customs

20. CONTACT US FOR SHIPPING ISSUES

Shipping Question or Problem?

📧 Email: support@growthgenius.com
📞 Response Time: 24-48 hours
🕐 Business Hours: Monday-Friday, 9 AM - 5 PM EST

Include with inquiry:

  • Order number
  • Tracking number
  • Issue description
  • Photos (if applicable)

21. SHIPPING DURING COVID-19 & EMERGENCIES

Service Disruptions:

  • Carriers may experience delays during health emergencies
  • Extended processing times may apply
  • We will notify customers of significant delays
  • Estimated delivery dates are not guaranteed

22. LIABILITY DISCLAIMER

Growth Genius is not responsible for:

  • Delays caused by carriers or events beyond our control
  • Packages lost after "delivered" status by carrier
  • Damage caused by weather or natural disasters
  • Customs seizure or duties
  • Packages not claimed by recipient
  • Incorrect addresses provided by customer

Carrier Liability:

  • Carrier is responsible for safe delivery
  • Claims for loss/damage must be filed with carrier
  • Growth Genius will assist with claims as needed

23. AMENDMENTS

Growth Genius reserves the right to:

  • Modify shipping rates without notice
  • Change carriers at any time
  • Discontinue shipping to certain regions
  • Update this policy at any time

24. AGREEMENT

By placing an order with Growth Genius, you agree to and accept this Shipping Policy. If you have questions, contact us before ordering.